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Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM It seems I don't need to split this reply in parts because according to microsoft word this whole post is less than 40,000 characters long. Also, NIS just notified me that SONAR just resolved (quarantined) vsr31405.exe (vsr31405.exe) (high severity).
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Before pasting the logs let me tell you that my pc continues redirecting and opening unrequested new windows. While awaiting for a reply I continued reading the website and I learned about all these steps, so I went ahead and performed them.
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Now, my computer has begun to act up again with redirecting sites (particularly when trying to find out solutions for this virus) and new windows coming out of nowhere. It didn't allow me to copy and paste the info and I didn't write it down either. The scan came back with 1 infected file as well but this one was not afd.sys, it was different. I decided to run it one more time but this time not in safe mode. That very same one that supposedly had been successfully removed by Symantec's tool. This time I paid more attention and noticed that the infected file was afd.sys, the same one initially reported by NIS as being infected with ZeroAccess Rootkit. I then did the same exact thing for a third time: in safe mode, ran kaspersky's tool, with the same results: 1 infected file. I proceeded in exactly the same way as before and supposedly got rid of it. To my surprise, it found 1 infected file this second time too. So, just to make sure, I went back to safe mode and ran it again. It seemed everything had been taken care of as my pc seemed to have gone back to normal, no more redirected sites or new windows/tabs out of nowhere. In safe mode, I downloaded it, it scanned my system, found 1 infected file and cured it upon reboot. I looked for a solution online and learned about Kaspersky's stand alone tool for this virus: TDSSkiller. I just feel they're giving me the run around and I just can't put up with that anymore. I contacted Symantec three times, every single time they removed something but the issue kept coming back shortly after. I still had a lot of problems with Google redirect and new windows that came from nowhere.
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I nonetheless updated NIS and ran it in full one more time. This time around, after it scanned the whole system, it reported it couldn't find the virus. Then I went ahead and did the same with the other virus, Tidserv Activity 2: I used Symantec's recommended removal tool for Backdoor.Tidserv, FixTDSS.exe. I was notified that the removal had been successful and so then I updated NIS and ran it in full. I proceeded to remove ZeroAccess Rootkit with the tool Symantec provided: Trojan.Zeroaccess removal tool.
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A minute later, it reported detection of another threat requiring manual removal of TidServ Activity 2. I have a Vista SP2 machine (part of a small network) on which Norton Internet Security 2012 earlier today reported it had detected a threat requiring manual removal of ZeroAccess Rootkit Activity 4.